Professional Experience

Leadership and management excellence across retail, telecommunications, and hospitality industries

Career Journey

Store Manager

Starbucks
Nassau County, New York
Aug 2016 - Dec 2024

Progressed through multiple roles from Barista to Store Manager while pursuing academic goals. Developed comprehensive leadership skills and operational expertise in a fast-paced retail environment while cultivating deep coffee knowledge and business management expertise.

Key Responsibilities:

  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance
  • Created strategies to increase customer satisfaction and loyalty
  • Delivered excellent customer service and adhered to standard practices to maximize sales
  • Supervised team operations, ensuring efficiency and quality standards
  • Trained new partners on company policies, procedures, and beverage preparation techniques
  • Managed inventory control, cash handling, and daily operational tasks
  • Collaborated with management to implement process improvements and cost-saving initiatives
  • Maintained food safety standards and ensured compliance with health regulations

Career Progression:

  • Team Lead Manager (May 2023 - Jan 2025): Led team operations and implemented strategic initiatives
  • Store Manager (Feb 2021 - May 2023): Managed full store operations in New York location
  • Assistant Store Manager (Jun 2020 - Jan 2021): Supported store management and operations
  • Shift Supervisor (Nov 2017 - Jun 2020): Supervised daily operations and team members
  • Barista (Aug 2016 - Nov 2017): Provided excellent customer service and beverage preparation
  • Completed all levels of Starbucks Coffee Academy certification (100, 200, and 300 levels)
  • Earned Coffee Master certification, demonstrating exceptional knowledge of coffee sourcing, roasting, and brewing techniques

Skills Developed:

Customer Satisfaction Customer Service High Quality Standards Team Leadership Operations Management Inventory Management Staff Development Process Improvement Strategic Planning Performance Management

Sales Expert

T-Mobile
Garden City, New York
Dec 2022 - Jul 2023

Worked as a seasonal Sales Expert at T-Mobile's Garden City, New York location, focusing on customer relationship building and service excellence.

Key Responsibilities:

  • Developed strong relationships with customers through effective communication skills
  • Provided support for management by completing assigned tasks in a timely manner
  • Analyzed customer feedback to determine areas of improvement within the store environment
  • Assisted customers with product selection, service plans, and technical support
  • Maintained product knowledge to effectively communicate features and benefits
  • Processed sales transactions and service activations accurately

Skills Developed:

Communication Customer Experience Sales Techniques Product Knowledge Problem Solving Team Collaboration

Manager of Operations

The French Workshop
Garden City, New York
Nov 2020 - Feb 2023

Managed operations for The French Workshop in Garden City, New York, overseeing daily activities and implementing strategic initiatives to support business objectives.

Key Responsibilities:

  • Collaborated with other managers across the organization to develop strategies that support overall company objectives
  • Oversaw inventory management activities including ordering supplies as needed
  • Conducted regular audits of employee performance and provided feedback on areas of improvement
  • Ensured high-quality customer service standards were maintained
  • Managed daily operations including scheduling, cash handling, and facility maintenance
  • Implemented training programs for new staff members

Skills Developed:

Inventory Management Operations Management People Management Strategic Planning Team Leadership Performance Evaluation Process Improvement

Store Manager

Journeys
Oct 2018 - Nov 2020

Managed all aspects of store operations for Journeys retail location in New York, focusing on team development, sales performance, and supplier relationships.

Key Responsibilities:

  • Hired, trained, mentored, and evaluated staff members on a regular basis
  • Reviewed sales figures regularly to determine staffing needs during peak times
  • Established relationships with key suppliers to secure competitive pricing options
  • Managed inventory levels and merchandise displays
  • Ensured compliance with company policies and procedures
  • Resolved customer concerns and maintained high service standards

Skills Developed:

Competitive Pricing Journey Management Staff Training Sales Analysis Inventory Control Vendor Relations Team Building

Freelance Web Developer

Self-Employed
2022 - Present

Leveraged my technical skills to design, develop, and deploy responsive websites and web applications for small businesses and individuals. Specialized in creating modern, user-friendly interfaces with clean, efficient code.

Key Responsibilities:

  • Consulted with clients to understand their business needs and translate requirements into technical specifications
  • Designed and developed responsive websites using HTML, CSS, JavaScript, and modern frameworks
  • Implemented SEO best practices to improve client site visibility and search engine rankings
  • Created and integrated content management systems for easy client updates
  • Performed cross-browser testing and debugging to ensure compatibility and optimal performance
  • Provided ongoing maintenance, updates, and technical support for client websites
  • Utilized version control systems (Git) to manage code and collaborate with other developers
  • Implemented analytics tracking to help clients understand user behavior and site performance

Notable Achievements:

  • Successfully delivered 10+ websites for small businesses, resulting in improved online presence and increased customer engagement
  • Reduced page load times by an average of 40% through code optimization and modern development techniques
  • Implemented responsive designs that increased mobile traffic by 35% for client websites
  • Developed custom e-commerce solutions that increased online sales by 25% for retail clients
  • Created an automated appointment booking system that reduced administrative workload by 15 hours per week for a service-based business
  • Maintained 100% client satisfaction rate with clear communication and timely project delivery
  • Expanded service offerings to include SEO optimization, content strategy, and digital marketing integration
  • Built a portfolio of diverse projects across multiple industries, demonstrating versatility and adaptability

Skills Developed:

HTML5 CSS3 JavaScript Responsive Design UI/UX Design WordPress SEO Optimization Git Version Control Client Communication Project Management

Content Creator & Gaming Enthusiast

Th3viousGameus YouTube Channel
2021 - Present

Building an engaging online community through gaming content creation, demonstrating creativity, technical skills, and audience engagement strategies across multiple social media platforms.

Content Creation Activities:

  • Produced and edited 458+ gaming videos showcasing diverse gameplay experiences
  • Developed consistent content strategy and publishing schedule
  • Engaged with community through comments, live streams, and social media interaction
  • Utilized video editing software for post-production and content enhancement
  • Managed multiple social media accounts across platforms (YouTube, Instagram, Facebook)
  • Analyzed performance metrics to optimize content strategy and audience engagement

Channel Metrics & Growth:

  • Built subscriber base of 27+ dedicated followers with consistent engagement
  • Published 458+ videos demonstrating commitment and content consistency
  • Developed unique brand identity and recognizable online presence
  • Maintained active presence across multiple social media platforms
  • Created entertaining content that showcases personality and gaming skills

Skills Developed:

Video Editing Content Strategy Social Media Management Brand Development Community Engagement Analytics & Metrics Creative Storytelling Technical Production Audience Development Digital Marketing

Professional Competencies

Leadership & Management

Team Leadership
Project Management
Training & Development

Customer Relations

Customer Service
Conflict Resolution
Communication

Technical Proficiency

Web Development
Database Management
System Analysis
Excel & Data Analysis

Creative & Strategic

Content Creation
Problem Solving
Strategic Planning

Coffee Mastery Journey

My journey into coffee expertise began as a barista at Starbucks and evolved into a passion for understanding every aspect of coffee—from bean to cup. Through the Starbucks Coffee Academy and hands-on experience, I've developed comprehensive knowledge of coffee origins, processing methods, roasting techniques, and brewing principles.

As a certified Coffee Master, I've conducted numerous coffee tastings, educated customers and colleagues about coffee characteristics, and developed a refined palate for identifying flavor notes and quality markers in different coffee varieties.

Coffee Origins

Deep knowledge of growing regions, varietals, and terroir influences on flavor profiles

Roasting Techniques

Understanding of roast levels, development times, and their impact on coffee characteristics

Brewing Methods

Expertise in various brewing techniques including pour-over, French press, espresso, and cold brew

Quality Assessment

Ability to evaluate coffee quality through cupping protocols and sensory analysis

Coffee Certifications

Coffee Academy 100
Coffee Academy 200
Coffee Academy 300: Sourcing
Coffee Academy 300: Roasting
Certified Coffee Master

Professional Philosophy

Excellence in Execution

I believe in delivering exceptional results through meticulous attention to detail, continuous improvement, and unwavering commitment to quality standards.

Collaborative Leadership

Effective leadership emerges through empowering team members, fostering open communication, and creating environments where everyone can contribute their best work.

Innovation & Growth

Embracing new technologies and methodologies while maintaining a growth mindset enables continuous personal and professional development.

Customer-Centric Approach

Every interaction is an opportunity to create positive experiences, build lasting relationships, and exceed expectations through genuine care and service.

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