Professional Experience

Leadership and management excellence across retail, telecommunications, and hospitality industries

Career Journey

Mathematics & CIS Tutor

SUNY Old Westbury
Aug 2025 - Present

Providing specialized tutoring support for university students in mathematics and computer information systems.

Key Responsibilities:

  • Deliver individualized tutoring sessions in algebra, calculus, statistics, programming, and database management.
  • Track student progress and provide targeted feedback to enhance learning outcomes and study effectiveness.

Network Operations Support Intern

Verizon
Jan 2025 - Apr 2025

Supported network infrastructure and operational strategies during an intensive internship program.

Key Responsibilities:

  • Provided technical support for network troubleshooting while monitoring operations to ensure optimal performance.
  • Analyzed strategic initiatives and researched emerging technologies to support network operation strategies.

Brand Ambassador

Akalade (AT&T)
Apr 2025 - Aug 2025

Represented AT&T products and services to drive customer engagement and sales.

Key Responsibilities:

  • Drove sales through product demonstrations of AT&T wireless, internet, and TV services.

Store Manager

Starbucks
Nassau County, New York
Sep 2016 - Jan 2025

Progressed through multiple roles from Barista to Store Manager, overseeing daily operations and developing team members.

Key Responsibilities:

  • Managed comprehensive store operations including staffing, inventory control, and quality assurance for high-volume location.
  • Implemented customer satisfaction strategies that increased loyalty and drove consistent revenue growth.
  • Led staff training programs and developed team members to achieve performance and sales goals.

Career Progression:

  • Team Lead Manager (May 2023 - Jan 2025): Led team operations and implemented strategic initiatives
  • Store Manager (Feb 2021 - May 2023): Managed full store operations in New York location
  • Assistant Store Manager (Jun 2020 - Jan 2021): Supported store management and operations
  • Shift Supervisor (Nov 2017 - Jun 2020): Supervised daily operations and team members
  • Barista (Aug 2016 - Nov 2017): Provided excellent customer service and beverage preparation
  • Completed all levels of Starbucks Coffee Academy certification (100, 200, and 300 levels)
  • Earned Coffee Master certification, demonstrating exceptional knowledge of coffee sourcing, roasting, and brewing techniques

Skills Developed:

Customer Satisfaction Customer Service High Quality Standards Team Leadership Operations Management Inventory Management Staff Development Process Improvement Strategic Planning Performance Management

Sales Expert

T-Mobile
Garden City, New York
Dec 2022 - Jul 2023

Worked as a seasonal Sales Expert at T-Mobile's Garden City, New York location, focusing on customer relationship building and service excellence.

Key Responsibilities:

  • Developed strong relationships with customers through effective communication skills
  • Provided support for management by completing assigned tasks in a timely manner
  • Analyzed customer feedback to determine areas of improvement within the store environment
  • Assisted customers with product selection, service plans, and technical support
  • Maintained product knowledge to effectively communicate features and benefits
  • Processed sales transactions and service activations accurately

Skills Developed:

Communication Customer Experience Sales Techniques Product Knowledge Problem Solving Team Collaboration

Manager of Operations

The French Workshop
Garden City, New York
Nov 2020 - Feb 2023

Managed operations for The French Workshop in Garden City, New York, overseeing daily activities and implementing strategic initiatives to support business objectives.

Key Responsibilities:

  • Collaborated with other managers across the organization to develop strategies that support overall company objectives
  • Oversaw inventory management activities including ordering supplies as needed
  • Conducted regular audits of employee performance and provided feedback on areas of improvement
  • Ensured high-quality customer service standards were maintained
  • Managed daily operations including scheduling, cash handling, and facility maintenance
  • Implemented training programs for new staff members

Skills Developed:

Inventory Management Operations Management People Management Strategic Planning Team Leadership Performance Evaluation Process Improvement

Store Manager

Journeys
Oct 2018 - Nov 2020

Managed all aspects of store operations for Journeys retail location.

Key Responsibilities:

  • Recruited, trained, and mentored staff while monitoring sales trends to optimize operational efficiency.
  • Negotiated with suppliers to secure competitive pricing and favorable contract terms.

Skills Developed:

Competitive Pricing Journey Management Staff Training Sales Analysis Inventory Control Vendor Relations Team Building

Freelance Web Developer

Self-Employed
2022 - Present

Leveraged my technical skills to design, develop, and deploy responsive websites and web applications for small businesses and individuals. Specialized in creating modern, user-friendly interfaces with clean, efficient code.

Key Responsibilities:

  • Consulted with clients to understand their business needs and translate requirements into technical specifications
  • Designed and developed responsive websites using HTML, CSS, JavaScript, and modern frameworks
  • Implemented SEO best practices to improve client site visibility and search engine rankings
  • Created and integrated content management systems for easy client updates
  • Performed cross-browser testing and debugging to ensure compatibility and optimal performance
  • Provided ongoing maintenance, updates, and technical support for client websites
  • Utilized version control systems (Git) to manage code and collaborate with other developers
  • Implemented analytics tracking to help clients understand user behavior and site performance

Notable Achievements:

  • Successfully delivered 10+ websites for small businesses, resulting in improved online presence and increased customer engagement
  • Reduced page load times by an average of 40% through code optimization and modern development techniques
  • Implemented responsive designs that increased mobile traffic by 35% for client websites
  • Developed custom e-commerce solutions that increased online sales by 25% for retail clients
  • Created an automated appointment booking system that reduced administrative workload by 15 hours per week for a service-based business
  • Maintained 100% client satisfaction rate with clear communication and timely project delivery
  • Expanded service offerings to include SEO optimization, content strategy, and digital marketing integration
  • Built a portfolio of diverse projects across multiple industries, demonstrating versatility and adaptability

Skills Developed:

HTML5 CSS3 JavaScript Responsive Design UI/UX Design WordPress SEO Optimization Git Version Control Client Communication Project Management

Content Creator & Gaming Enthusiast

Th3viousGameus YouTube Channel
2021 - Present

Building an engaging online community through gaming content creation, demonstrating creativity, technical skills, and audience engagement strategies across multiple social media platforms.

Content Creation Activities:

  • Produced and edited 458+ gaming videos showcasing diverse gameplay experiences
  • Developed consistent content strategy and publishing schedule
  • Engaged with community through comments, live streams, and social media interaction
  • Utilized video editing software for post-production and content enhancement
  • Managed multiple social media accounts across platforms (YouTube, Instagram, Facebook)
  • Analyzed performance metrics to optimize content strategy and audience engagement

Channel Metrics & Growth:

  • Built subscriber base of 27+ dedicated followers with consistent engagement
  • Published 458+ videos demonstrating commitment and content consistency
  • Developed unique brand identity and recognizable online presence
  • Maintained active presence across multiple social media platforms
  • Created entertaining content that showcases personality and gaming skills

Skills Developed:

Video Editing Content Strategy Social Media Management Brand Development Community Engagement Analytics & Metrics Creative Storytelling Technical Production Audience Development Digital Marketing

Professional Competencies

Leadership & Management

Team Leadership
Project Management
Training & Development

Customer Relations

Customer Service
Conflict Resolution
Communication

Technical Proficiency

Web Development (HTML/CSS/JS)
Database & SQL
Network Troubleshooting